Refunds & Returns Policy

🔄 Returns Policy

At My Sensory Playbox, we want you to love your purchase! If for any reason you’re not completely satisfied, you may return new, unused items within 14 days of delivery for a refund or exchange.

Conditions for Returns:

• Items must be unused and in their original condition.
• All return shipping charges must be pre-paid by the customer.
• We strongly recommend using a tracked and insured shipping method (such as Australia Post "Extra Cover") to protect against loss or damage during transit.
• My Sensory Playbox is not responsible for items that are lost or damaged during the return process.

Replacement & Refunds:

• If you request a replacement, My Sensory Playbox will cover the cost of delivering your new product.
• If you request a refund, you will be refunded the value of the item at the time of purchase.

For your security and peace of mind, please retain a receipt and tracking information for your return.

If you have any questions or need assistance with your return, don’t hesitate to contact us directly. We’re here to help!