• Orders & Support

    Our Orders & Support section is here to guide you through the most common questions and concerns. Whether you have questions about placing an order, tracking your delivery, or need support with a product, we’ve got you covered!

    Orders & Support

  • Shipping & Returns

    Our Shipping & Returns section is designed to answer your most common questions, so you can shop with confidence. Whether you’re curious about shipping times, tracking your package, or need assistance with a return or exchange, we’ve got all the details right here!

    Shipping & Returns

Support FAQs

Orders & Support

How do I place an order?

Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.

How long will my order take?

We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our Shipping Info Page, or contact our support team for specific enquiries.

Can I track my order?

Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.

What if I have questions or need assistance with my order?

We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.

Support FAQs

Shipping & Returns

How much does shipping cost?

We are pleased to offer flat rate shipping across Australia for just $10. Plus, enjoy free shipping on all orders over $75!

Shop with confidence knowing your delivery costs are simple and straightforward - no surprises at checkout!

Do you offer international shipping?

At this stage, we only offer shipping within Australia. We hope to expand our shipping options in the future - thank you for your understanding!

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 14 days of the original purchase date. Please ensure that the product is unopened, unused, and in its original packaging for a successful return. Kindly refer to our Returns Policy on our website for detailed instructions on initiating a return.

How do I initiate a return?

Initiating a return is easy. Simply Contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.

What if my order arrives damaged or there is an issue with the product?

We apologise for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please Contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.